Terms and conditions

Credit card payments in favor of Atom Trade Kft. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as DOCK 8A on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Tickets

The tickets are valid for 24 hours from the first departure. Keep your ticket since they can not be replaced.
You must show or purchase your ticket when getting on a vehicle. Passengers travelling with invalid ticket will be charged with the full Cruise Only fare. You will not be permitted to use any cruise service, unless you have a valid ticket for the entire journey.

Children, Students

Children may travel free. A child is defined as being aged from 0-6 years. Children must be accompanied by an adult at all times. Students with international student card get discount.

Departure Points and Times

The Company endeavours to provide departure points and times for the service which are as accurate as possible. However, the Company reserves the right to vary such departure points and times without further notice as circumstances require.

Routes and Delays

The Company reserves the right to deviate from the route of a service in the event of extreme weather conditions or water activities (too high/low water level, fog, thunder storm or ice breaking) and any external conditions that justify the route change or delay. The Company also reserves the right to provide English live-guided sightseeing tour if the circumstances require.

Boats

In case of unforeseen circumstances the Company is not obligated to refund the price of your ticket. The Company operates a timetabled service and reserves the right, for safety reasons, to refuse you access to travel on a particular departure. For safety reasons you are required to remain seated on the upper deck while the boat is in motion. As we operate a Hop on Hop off service, seats cannot be guaranteed on either deck. Boarding depends on free capacity. Arrival/Departure times can change due to traffic conditions. No boat tours in extreme weather conditions or water activities: too high/low water level, fog, thunder storm or ice breaking.

Refunds

In case of unforeseen circumstances the Company is not obligated to refund the price of your ticket. Any application for a refund must be made to the Company’s office at 1051 Budapest, Jane Haining rakpart 8A kikötő (tickets must be enclosed).
The total amount of refund is limited to the price of the ticket.

Accident or Loss

Please take care of all personal properties while travelling at all times. The Company will not be liable for any loss, damage, delay, inconvenience or direct or consequential loss unless due to our employees’ negligence, in which case our liability is limited to damages (except for death or personal injury) to a maximum of the refund of the ticket price. 

Smoking

Smoking is not allowed on board.

Baby carriage, handicapped travel

The transport is wheelchair-accessible however there are uneven surfaces at the sites visited, which may be difficult for anyone with walking difficulties or using a wheelchair.